Refund Policy
At NCOLO, we strive to provide exceptional service and customer satisfaction. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds are provided.
Eligibility
For month-to-month services, refunds are available if the service is canceled within the first 48 hours of activation.
Refunds are not provided for services under a contract once payment is made.
Beyond the initial 48 hours, refunds are only issued in cases of billing errors or verified service failures attributable to NCOLO.
Non-Refundable Items
Setup fees, custom installations, and third-party software are non-refundable.
Refunds are not available for violations of the Acceptable Use Policy.
Process
To request a refund, submit a ticket to billing@ncolo.net with your account details, a detailed explanation of your request, and any relevant documentation.
Approved refunds will be processed within 10 business days. Refunds will be credited to the original payment method.
Changes to this Policy
NCOLO reserves the right to amend this Refund Policy at any time. Any updates will be reflected on our website.
For further questions or assistance, please contact us at billing@ncolo.net.